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Post-Purchase Considerations in a COVID Era

This open house is focused on post-purchase. Learn what these industry thought leaders suggest doing during COVID-19.


Hear from fellow business owners and industry leaders across the direct-to-consumer space for a discussion about post-purchase considerations in a COVID era.

Hosted by Returnly’s Chief Business Officer, Aaron Schwartz. Prior to Returnly, Aaron cofounded Passport, the modern-day DHL, and before that served as founder and CEO of Modify Watches, which creates custom, print-on-demand watches.

Discussion topics:

  • New rules for companies with consumer-friendly return policies
  • How to add exceptional value to customers during COVID-19
  • Setting expectations / communication tips during post-purchas

Watch the recording


Laura Behrens Wu

CEO & Founder, Shippo

Will Young

General Partner, VTF Capital & ex-Brandless

Emily Gu

COO of Wellnesse + ex-Native

Gabe Macaluso

Director of Customer Success, Omnisend

Charlie Besecker

CRO, Route

Philippe Roireau

Head of BD & Partnerships, Gorgias

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