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Returns

Easy for customers, efficient for your team

Give customers an easy, fast return experience with the power and flexibility your team needs.

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Empower customers to help themselves

Customers can start a return anytime and on-the-go with a fast, easy experience that keeps them coming back. Surface non-returnables, control your return window and more to reduce confusion at the point of return.

Work smarter and give your team time back in the day

Control how and when returns get processed with flexible flows, policies, shipping fees, and automation rules unique to your business needs. We identify return edge cases, so you can focus where it’s needed most.

Connect to your eCommerce stack

Connect Returnly to the tools your team already uses with our plug and play integrations, APIs, and webhooks to make returns automation even easier.

“Returnly eliminated any cause for manual intervention and now we have the right data at our fingertips to make smart decisions.”

Matt Williams, Head of Ops and Finance
Topo Designs

Read their story

Complete your returns stack

Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.

  • Returnly Credit

    Returnly Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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  • Returns Optimization

    Returns Optimization

    We’ve partnered with Optoro to reduce the complexity, costs, and waste caused by online returns.

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