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In-Store Returns

Contactless drop-offs for online returns

Make your stores a drop-off point for online returns — no boxes, labels, or contact required.

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Bridging online and in-store

With In-Store Returns, we connect your online and in-store systems to enable contactless return drop-offs at your store locations.

  • Fast, convenient, and completely contact-free

    Give your customers the option to return online items in-store, without boxes or labels required. Using our web App, your store associates can process the return and issue their refund on the spot.

  • Optimize inventory and save on logistics

    Shorten return to stock times by immediately adding merchandise back into in-store circulation, or ship aggregated items to the nearest hub.

  • Adjust policies on the fly

    Designed to be dynamically turned on and off based on the status of each store, you can easily customize services and messaging to best set expectations for your drop-off experience.

Complete your returns stack

Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.

  • Returnly Credit

    Returnly Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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