An exchange experience like no other
Returnly pays you for the exchange order on behalf of your customers, so they can get the right item before returning the wrong one.
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Exchange orders always in stock
We pay you for exchange orders on behalf of your customers so the new item ships right away. This means customers never have to wait for the item they paid for, and you know it will always be in stock — guaranteed.
Exchange for anything
Let your customers exchange for anything they want, not just size or color. If they pick an item that costs more, don't eat the difference. Returnly is the only solution that allows you to capture payment right in your portal, driving incremental revenue on the return.
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Instant fulfillment with zero risk
Exchanges made with Returnly Credit are paid for by Returnly and completely risk-free. If the customer doesn’t send back the original or it gets lost in the mail, we take that loss and you get two sales in the books.
“Customers are loving the new experience. They really appreciate being able to choose a new item rather than a traditional exchange.”
Natalie Heylen, Head of Customer Service
Senita Athletics
Complete your returns stack
Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.
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Returnly Credit
Let your customers get the right item before returning the wrong one — with no risk to you.
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International Returns
Delight shoppers around the world with simple, localized returns for your online store.
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Green Returns
Refund your best customers without having to ship back an unwanted return — risk-free.
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Returns Optimization
We’ve partnered with Optoro to reduce the complexity, costs, and waste caused by online returns.
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