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Exchanges

An exchange experience like no other

Returnly pays for the exchange order on behalf of your customers, so they can get the right item before returning the wrong one.

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Exchange orders that never run out of stock — guaranteed

We pay for exchange orders on behalf of your customers so the new item ships right away. This means they never have to wait for the item they paid for, and it will always be in stock.

Turn every exchange into an opportunity to shop

Allow customers to swap for the right size, style or a different product altogether. We connect to your available inventory, surface out-of-stock items and process the new order automatically.

Instant fulfillment with zero risk

When Returnly places the exchange, we pay for the new order and take 100% of the product risk. If the customer doesn’t send back the original or it gets lost in the mail, we take that loss and you get two sales in the books.

Complete your returns stack

Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.

  • Credit

    Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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  • Returns Optimization

    Returns Optimization

    We’ve partnered with Optoro to reduce the complexity, costs, and waste caused by online returns.

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