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Exchanges

An exchange experience like no other

Returnly pays you for the exchange order on behalf of your customers, so they can get the right item before returning the wrong one.

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Exchanges ship instantly

With Returnly, exchange orders ship instantly — even before your customer has mailed back the return. No more disappointing stockouts or delays.

Shop Collections

Turn refunds into new sales

Let customers exchange for a different size, color or something completely new. Returnly offers intuitive exchange options that are quick to complete and easy to use.

Retain even more with Instant Credit

If a customer chooses not to exchange, we offer an Instant Credit to come back and shop again, helping you retain revenue even after the return.

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“We’re really proud to offer this level of convenience, and if customers need more time to think about their next purchase, they have Returnly Credit to use later. It’s the best of both worlds.”

Eric Ashe, Head of Customer & Account Management
Tracksmith

Read their story

Complete your returns stack

Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.

  • Returnly Credit

    Returnly Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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  • In-Store Returns

    In-Store Returns

    Make your stores a drop-off point for online returns — no boxes, labels, or contact required.

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