Log in Request a demo
Case Study

Critical partner integrations enable MFI Medical to automate returns and eliminate fees

Read how Returnly and Nova Module allow MFI Medical to integrate directly with NetSuite, improving accuracy and reducing errors.

The Challenge

Prior to Returnly, MFI Medical was manually processing returns and exchanges. CEO Augustus Wiesel recalls: “We would create return authorizations in NetSuite and ship labels to customers. Not only was it time consuming for everyone involved, but customers were also charged a restocking fee which resulted in poor sentiment. We needed an automated solution to save on time, cost and provide our customers with a seamless path to return.”

The Solution

Wiesel and his team were introduced to Returnly through other merchants having a positive experience using Returnly themselves, but what ultimately drove the decision to integrate were compelling integrations and revenue retention opportunities that quickly proved effective for the MFI Medical team.

The Solution

The Results

Outcome #1 - Critical partner integrations

Returnly’s certified NetSuite integration, built by Nova Module on Celigo’s integrator.io platform, enables the automatic creation of return authorizations in NetSuite and triggers refunds and credit memos to minimize manual work, improve accuracy and reduce errors for the MFI Medical team.

“The integration has saved us a ton of time and labor so we can focus on sales instead of the tedious task of manually processing returns. It was vital for us to integrate with NetSuite. Returnly and Nova Module gave us the confidence we needed to understand how the integration would work for our team and customers.”

Outcome #2 - A stress-free path to repurchase

MFI Medical also offers customers Returnly Credit to shop for something new during and after the return session. “Instant Credit has been one of the most beneficial parts of using Returnly. Customers love shopping for something new entirely risk-free. Offering Instant Credit has really improved customer satisfaction while helping us retain more revenue.” As a result, MFI Medical retains 20% revenue with Returnly.

Outcome #3 - Less fees and happier customers

MFI Medical was well aware they needed to address the restocking fee that was previously a pain point for customers. “Returnly has allowed us to remove the restocking fees we were charging, which provides a much better experience for customers. First time orders have increased because Returnly gives customers the confidence to buy, knowing they can change their mind without running into extra fees or a cumbersome returns process."

  • Brand image

    Industry Medical equipment and supplies

    Key Products Returnly Credit

    Website returns.mfimedical.com

  • Business Impact

    20% revenue retained by Returnly, 87% automation

Augustus Wiesel, CEO

“Offering Instant Credit has really improved customer satisfaction while helping us retain more revenue. Customers love shopping for something new entirely risk-free.”

Augustus Wiesel, CEO

You might also like

See all stories
Case study

Dolan Decreases Returns and Captures Net New Revenue with Returnly

Read story
Case study

HexClad Cuts Return Processing Time by More Than 80% With Returnly

Read story
Case study

Mysa Offers Localized Returns for Massive Cost Savings in Canada and the U.S.

Read story
See all stories