Bloomberg interviews Returnly’s CEO: using tech to exceed modern shoppers’ instant expectations

As part of the ongoing series, Retail Transformed, Bloomberg Technology host Taylor Riggs, sat down with Returnly CEO, Eduardo Vilar, to discuss how tech can help with the returns process. During the interview, Eduardo discusses the health of e-commerce, what’s “broken” with traditional returns processes, and the expectations of today’s “now customer”. He also explains how Returnly is fixing returns with Returnly Credit, allowing consumers to shop again at the point of return — so they can get the right item, before returning the wrong one.

Watch Taylor’s full interview with Eduardo below to hear how direct-to-consumer (DTC) technologies like Returnly, Shopify, Shopify Plus, Affirm, and Klaviyo are helping online retailers create shopping experiences on par with e-commerce giants like Amazon and Walmart.