Webinar

Steve Hutt & Returnly Discuss 2020 State of Returns

eCommerceFastlane.com Podcast host Steve Hutt and Returnly's CBO Aaron Schwartz look at the findings from Returnly’s year-long study of consumer returns behavior across DTC websites.

Overview

Join eCommerceFastlane.com Podcast host Steve Hutt and Returnly’s CBO Aaron Schwartz for a look at the findings from our year-long study of consumer returns behavior across DTC websites.

Our report uncovers data that can help DTC brands make more strategic decisions in the year to come — and identifies the returner personas that are defining the ever-changing online shopping expectations.

In this webinar you'll learn:

What are some of the surprising findings on returns in 2019 and how you can take advantage to help fuel growth in 2020?
What are the most common returner personas and how you can leverage learnings from last year to succeed in the new year?
How can DTC brands customize the returns process to turn returns into an opportunity to increase both brand loyalty and customer lifetime value?