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Webinar

Steve Hutt & Returnly Discuss 2020 State of Returns

eCommerceFastlane.com Podcast host Steve Hutt and Returnly's CBO Aaron Schwartz look at the findings from Returnly’s year-long study of consumer returns behavior across DTC websites.

Overview

Join eCommerceFastlane.com Podcast host Steve Hutt and Returnly’s CBO Aaron Schwartz for a look at the findings from our year-long study of consumer returns behavior across DTC websites.

Our report uncovers data that can help DTC brands make more strategic decisions in the year to come — and identifies the returner personas that are defining the ever-changing online shopping expectations.

In this webinar you'll learn:

  • What are some of the surprising findings on returns in 2019 and how you can take advantage to help fuel growth in 2020?
  • What are the most common returner personas and how you can leverage learnings from last year to succeed in the new year?
  • How can DTC brands customize the returns process to turn returns into an opportunity to increase both brand loyalty and customer lifetime value?

Watch the recording

Webinar presenters:

Steve Hutt

Shopify Expert & Podcast host at eCommerceFastlane.com

Aaron Schwartz

Chief Business Officer, Returnly

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