Webinar
Steve Hutt & Returnly Discuss 2020 State of Returns
eCommerceFastlane.com Podcast host Steve Hutt and Returnly's CBO Aaron Schwartz look at the findings from Returnly’s year-long study of consumer returns behavior across DTC websites.
Overview
Join eCommerceFastlane.com Podcast host Steve Hutt and Returnly’s CBO Aaron Schwartz for a look at the findings from our year-long study of consumer returns behavior across DTC websites.
Our report uncovers data that can help DTC brands make more strategic decisions in the year to come — and identifies the returner personas that are defining the ever-changing online shopping expectations.
In this webinar you'll learn:
- What are some of the surprising findings on returns in 2019 and how you can take advantage to help fuel growth in 2020?
- What are the most common returner personas and how you can leverage learnings from last year to succeed in the new year?
- How can DTC brands customize the returns process to turn returns into an opportunity to increase both brand loyalty and customer lifetime value?
Watch the recording
Webinar presenters:
Steve Hutt
Shopify Expert & Podcast host at eCommerceFastlane.com
Aaron Schwartz
Chief Business Officer, Returnly