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Tracking

Seamless package tracking

Engage customers and reduce calls to support with branded order and return tracking.

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Reduce WISMO calls to support

Keep customers in the loop about the status of their order with proactive updates, estimated delivery dates and opt-in SMS alerts. Returnly also surfaces return tracking reducing "where is my refund" calls to support.

Capture customer feedback

Allow customers to submit feedback after completing a return. Returnly collects a quantitative metric of how satisfied customers are with your return experience, and more importantly, qualitative feedback that explains why.

Make your brand stand out

Keep customers in a fully branded tracking experience rather than redirecting them to a third-party website. Returnly makes it easy to customize your page assets on the fly, with no third-parties required.

Complete your returns stack

Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.

  • Credit

    Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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  • Returns Optimization

    Returns Optimization

    We’ve partnered with Optoro to reduce the complexity, costs, and waste caused by online returns.

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