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Returnly Suite

Everything you need for better returns

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  • Automated returns
  • Instant exchanges
  • Branded tracking
  • CSAT & Analytics
RETURNS
RETURNS

Put online returns on autopilot

Give customers a smooth return experience that automates the return and refund process altogether, so your team can focus on more valuable work.

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EXCHANGES
EXCHANGES

Wow customers with exchanges that ship instantly

Allow customers to exchange for size, style or a completely different product of their choice directly from your return portal. We pay for the exchange so they can get the right item before returning the wrong one.

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TRACKING
TRACKING

Effortless package tracking for orders and returns

Keep your customers in a fully branded order and return tracking experience with real-time updates and SMS alerts, putting customers' minds at ease and reducing WISMO calls to support.

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ANALYTICS
ANALYTICS

Capture customer happiness and feedback at the point of return

Measure customer satisfaction and gather feedback that can be used to build a better customer experience. Returnly captures how satisfied customers are with your return experience, and more importantly, feedback that explains why.

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Complete your returns stack

Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.

  • Credit

    Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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  • Returns Optimization

    Returns Optimization

    We’ve partnered with Optoro to reduce the complexity, costs, and waste caused by online returns.

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