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Returnly Suite

Create better return experiences

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  • Full automation
  • Easy exchanges
  • Branded tracking
  • Actionable insights
RETURNS
RETURNS

Automate every step of the return and get your time back

Give customers a smooth return experience that automates the return and refund process altogether, so your team can focus on more valuable work.

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EXCHANGES
EXCHANGES

Exchanges that ship instantly

Allow customers to exchange for size, style or a completely different product directly from your return portal. We pay you for the order, so your customers get the right item before returning the wrong one. You pay us back only when and if you receive the item.

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TRACKING
TRACKING

Take control of your package tracking experience

Keep your customers in a fully branded order and return tracking experience with real-time updates and SMS alerts, putting customers' minds at ease and reducing WISMO calls to support.

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ANALYTICS
ANALYTICS

Get deeper insights into your product returns

Measure customer satisfaction and gather feedback that can be used to build a better customer experience. Returnly captures how satisfied customers are with your return experience, and more importantly, feedback that explains why.

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Complete your returns stack

Map to all the uses cases in your post-purchase journey by adding turn-key solutions to your returns stack.

  • Returnly Credit

    Returnly Credit

    Let your customers get the right item before returning the wrong one — with no risk to you.

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  • International Returns

    International Returns

    Delight shoppers around the world with simple, localized returns for your online store.

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  • Green Returns

    Green Returns

    Refund your best customers without having to ship back an unwanted return — risk-free.

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  • Returns Optimization

    Returns Optimization

    We’ve partnered with Optoro to reduce the complexity, costs, and waste caused by online returns.

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