SAN FRANCISCO – 10/23/19 – Returnly, the post-purchase payments company that enables frictionless returns for online retailers and customers, today announced the availability of International Returns, a new solution which lets global shoppers quickly and easily return items online from anywhere in the world. Returnly localizes the international returns experience, enabling retailers and brands to expand into new markets and build stronger relationships with global shoppers.
Global shoppers expect online shopping experiences that are transparent and easy to navigate – ones with the ability to track incoming shipments from pickup to delivery, and with simple and reliable returns. With Returnly, online retailers can meet their shoppers’ expectations by providing instant gratification and seamless returns that include localized tax, duty information, tracking, instant refunds and exchanges.
The returns process not only impacts the shopping experience of customers, it also influences the likelihood of future purchases. Pitney Bowes’ Global Ecommerce Study shows that a complex returns process is one of the top five reasons for cart abandonment by global shoppers, behind cost of shipping and speed of delivery. Returns are also key to turning visitors into shoppers – a recent Baymard Institute study found that 11 percent of shoppers have abandoned at least one order in the past quarter solely due to an unsatisfactory returns policy. Yet offering an easy, localized return experience has remained a challenge to most U.S. and Canadian retailers.
“Ecommerce has made it possible for retailers of any size to reach consumers in any country. Our international returns solution is designed to make online shopping easier than ever for today’s global consumer,” said Eduardo Vilar, founder and CEO of Returnly. “With a simple, fast and reliable returns process, we’re giving consumers the confidence to buy, while removing one of the biggest obstacles of global ecommerce growth for U.S. and Canadian online retailers ahead of the holiday season.”
Benefits for Shoppers and Retailers
Traditionally, returning an online purchase across borders has been a highly manual and complex process, requiring shoppers to contact customer service for individual instructions to return their items. This is just the beginning of a time-consuming and frustrating process that often includes language barriers, additional customs forms, border restrictions, and unanticipated costs. Returnly’s solution makes international returns as seamless as domestic returns by offering:
- Automated Cross-Border Returns: Retailers can now enable international shoppers to self-service cross-border returns that include shipping label generation, streamlined duties and tax drawback procedures, and returns tracking.
- Localized Shopping Experience: Give international shoppers a localized experience with regional return centers, or opt to automatically display your domestic return center in the local language and currency.
- Instant Return Credit & Exchanges: Increase consumer purchasing power by offering an instant return credit or exchange to international shoppers even before shipping the original items back.
With Returnly International Returns, retailers can streamline international workflow processes, gaining a complete and comprehensive view into returns operations. This enables retailers to better anticipate return volume and unlock global shopper insights as to what’s being returned and why. Retailers can also drastically reduce the high costs of fielding customer support calls and manual processing for international returns. For more information, please visit: www.returnly.com/international-returns-cross-border/.
Returnly helps online retailers and brands bring frictionless returns to the modern shopper. The post-purchase payments company lets consumers buy again using their return credit before shipping the original items back, driving loyalty and incremental sales. Returnly settles orders made with credit in real-time and takes the product returns risk for the merchant. The result is a world-class shopping experience with an average consumer satisfaction score of 91%.
Returnly has developed a turn-key solution around its post-purchase payments technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns.