Returns automation for brands that care about efficiency and scale

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Smart and getting smarter

We leverage our data network and Machine Learning smarts to build Smart Returns Policies that protect your margins and create customer loyalty.

Engineered for growth

Returnly maps to your workflow. We connect to your existing reverse logistics systems and return locations to streamline returns management at scale.

Always improving

By using Returnly, you have a team of engineers and returns experts continually working to refine your workflows and get you better returns.

The complete returns management toolkit

Returnly builds the most powerful and flexible tools for product returns. Whether you’re a Big Retailer, an insurgent Direct To Consumer brand or a systems integrator, Returnly’s restful APIs and fintech enhanced functionalities help you streamline returns management at scale.

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// Use your API Token to access your Returnly Data
const token = 'sk_test_2650397bff21c854480bfe747e63d498';

// Find returns and their shipping labels
const endpoint = 'https://api.returnly.com/returns.json?
include=shipping_labels,return_line_items&status=in_transit';

await fetch(endpoint, { headers: { "X-Api-Token": token } })
      .then(response => response.json())
                                    
                                
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// Use your API Token to access your Returnly Data
const token = 'sk_test_2650397bff21c854480bfe747e63d498';

// Find returns that are in transit
const endpoint = 'https://api.returnly.com/returns.json?
include=return_line_items&status=refunded';

await fetch(endpoint, { headers: { "X-Api-Token": token } })
      .then(response => response.json())
                                
                            
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// Use your API Token to access your Returnly Data
const token = 'sk_test_2650397bff21c854480bfe747e63d498';

// Find returns and associated credit
const endpoint = 'https://api.returnly.com/returns.json?
include=instant_refund_voucher,return_line_items,shipping_labels';

await fetch(endpoint, { headers: { "X-Api-Token": token } })
      .then(response => response.json())
                                
                            

Smart returns policies

Gone are the days of dumb HTML return policies. Add your business logic to the Returnly Machine Learning engine and start leveraging Smart Returns Policies that protect your margins and create customer loyalty.

Merchant dashboard

Empower your team with total visibility over the customer’s post-purchase journey. Define roles and access permissions to the Returnly Dashboard across your staff.

Returns management

Manage returns at scale with the most powerful and flexible returns management tools in online commerce. Returnly drastically reduces support contact with full RMA management and comprehensive dashboard tools.

Analytics

Leverage advanced reporting to close the loop on your customer’s post-purchase journey. Use our hosted dashboard or import data into your data warehouse via our API endpoints.

Returns automation

Put product returns on autopilot. Returnly monitors your reverse logistics event data and automates 99% of your returns processing. We identify the edge cases that require intervention from your team to guarantee the best returns experience.

Integrations

Maximize your return on investment and accelerate time-to-value by leveraging our built-in integrations. Returnly works seamlessly with leading e-commerce platforms, third-party technology, and logistics vendors.

Learn more about our Integrations

Returns routing

Optimize returns routing and reduce inventory stockouts. Returnly directs inbound returns to where they can be better leveraged by your business.

REST API

Leverage our restful APIs and fintech enhanced functionalities to streamline returns management.

Learn more about our APIs

Scale returns management

Learn how others are leveraging Returnly to automate and manage returns at scale.

True returns automation

Automate your day-to-day product returns operations, freeing up your resources to focus where it matters most.

Actionable returns insights

Relay accurate and highly actionable returns information to marketing and production to make real-time adjustments.

Supply chain efficiency

Remove stress from the returns chain by connecting your existing systems and return locations with our Returns and Refunds API.

Returnly has helped Fanatics drastically lower customer support contacts while still providing a seamless, positively engaging returns experience for sport fans worldwide.

Jim Gruhn VP of Enterprise Technology Systems

Get better returns from beyond returns automation

Get started with Returnly

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